Stalled quotations
A customer receives a quote, goes quiet and never receives a calm, structured follow-up.
Commercial follow-up for owner-led businesses
Work the opportunities you have already earned.
North Revenue Desk helps busy service businesses revisit stalled quotations, dormant enquiries and previous customers—before they spend more money generating new leads.
- Direct accountability
- Approved wording
- Fixed scope
- Clear reporting
01
Free diagnosis first
No database access required.
02
You stay in control
Messages and channels are agreed.
03
No inflated promises
Defined work, not guaranteed sales.
04
No automatic renewal
The sprint ends with a clear report.
The hidden commercial gap
More leads will not fix an inconsistent follow-up process.
Many good businesses are busy delivering the work. Quotations are sent, enquiries arrive and previous customers are served—but the next conversation is not always scheduled or recorded.
North Revenue Desk gives that neglected work a clear owner, a defined process and a visible outcome.
Dormant enquiries
Potential work remains in inboxes and spreadsheets without a clear next action or owner.
Repeat opportunities
Servicing, renewals, repeat projects and referrals are left to memory rather than a process.
Disconnected records
Important context is spread across notebooks, email threads and several different systems.
A practical revenue desk
Focused follow-up without another full-time hire.
We work inside an agreed boundary: the right records, the right message, the right channel and a complete account of what happened.
Review
We identify which quotations, enquiries or previous customers are suitable and appropriate to revisit.
Prepare
We agree priorities, exclusions, wording, channels, identity and the exact handover process.
Follow up
We make the agreed contact attempts and record every response, non-response and next action.
Return
Interested customers are returned to your team with context, a clear next step and no missing history.
Your reputation stays protected
Your customers. Your wording. Your final decision.
North Revenue Desk is not an aggressive call centre. The purpose is to reopen appropriate conversations professionally—not to pressure people who are not interested.
- You approve the message before contact begins.
- You decide which records are included or excluded.
- You choose whether we identify as North Revenue Desk or work under an agreed authorised approach.
- You receive a documented outcome for every selected opportunity.
- You retain the customer relationship, pricing and closing decision.
Illustrative deliverable
Opportunity tracker
| Opportunity | Outcome | Next action |
|---|---|---|
| Quotation 014 | Interested | Owner call booked |
| Enquiry 021 | Later | Follow up in 30 days |
| Customer 008 | Closed | No further contact |
| Quotation 019 | No response | Second attempt logged |
Example structure only. Your tracker is agreed around your records and workflow.
A low-risk way to begin
Free diagnosis. Paid execution. No long-term commitment.
The first conversation is free. Where there is a genuine, workable follow-up gap, the delivery is agreed in writing before work begins.
01
Free
Revenue Leak Review
A focused 15–20 minute conversation about how quotations, enquiries and previous customers are currently handled.
- No customer contact
- No database access required
- An honest view on whether a sprint is worthwhile
Founding-client offer
02
Ten working days
Revenue Recovery Sprint
£250
£125 to begin
£125 when the final tracker and report are delivered
£125 when the final tracker and report are delivered
- Up to 25 historic records reviewed
- Up to 15 suitable opportunities actively followed up
- One approved call and email approach
- Up to two contact attempts per selected opportunity
- Every outcome and next action recorded
- Interested prospects returned to your team
- Completed tracker and final report
03
Optional after the sprint
Monthly Revenue Desk
From £650 per month
- Ongoing quotation follow-up
- New-enquiry response and appointment scheduling
- Dormant-customer or renewal campaigns
- CRM and pipeline administration
- Weekly updates and monthly reporting
Only offered where the sprint proves an ongoing need. No automatic renewal.
What the fee pays for
The agreed review, preparation, follow-up activity, record keeping, handover and final report. Customer purchasing decisions cannot be guaranteed, so the service is not charged only when a sale occurs.
Best fit
Built for quote-led and relationship-led service businesses.
The strongest fit is an established business where one recovered conversation could be worth considerably more than the pilot fee.
Usually a good fit when…
- Your business issues quotations, proposals or consultation-led offers.
- One converted opportunity has meaningful commercial value.
- Follow-up competes with delivery, site work or urgent operations.
- You can provide accurate, lawful records and a responsive handover contact.
Not the right fit when…
- There are no historic opportunities to review.
- The records are inaccurate, unlawfully obtained or inappropriate to contact.
- You want aggressive pressure, disputed debt collection or guaranteed sales.
- Your team cannot respond when a customer re-engages.
Deliberately small by design
Quietly operated. Directly accountable.
North Revenue Desk works with a limited number of clients at a time. The first engagement is deliberately scoped, transparent and split into two payments. There is no long contract and no vague revenue promise—you can judge the work, the records and the final report.
Questions before we begin
Clear scope. Clear expectations.
Still unsure whether it fits? Start with the free review. Where the service is not suitable, we will say so.
Is the first review genuinely free?
Yes. The 15–20 minute Revenue Leak Review is a diagnosis only. No customer contact, database work or multi-day delivery takes place at that stage.
Why is the £250 fee split into two payments?
The founding-client sprint is £125 to begin and £125 when the final tracker and report are delivered. This gives both sides a fair level of commitment without asking a new client to risk the full fee upfront.
What exactly am I paying for?
You are paying for the agreed review, preparation, structured follow-up activity, record keeping, appointment handover and final report—not for a guaranteed sale.
Will you contact customers as our company?
Only where agreed and properly authorised. The communication method, wording, identity, permissions and escalation route are confirmed before contact begins.
Do we need a CRM?
No. The sprint can begin with a clean spreadsheet, suitable inbox records or your current CRM. We use the simplest appropriate system.
Is this debt collection?
No. The service focuses on enquiries, quotations, previous customers and appropriate commercial follow-up—not disputed debt or legal collection activity.
Do you work on commission only?
Not for the founding sprint. Commission-only arrangements can create uncertainty over which activity caused a sale and when a fee becomes due. A fixed fee keeps the work and expectations clear.
What happens after the sprint?
You receive the completed tracker and final report. There is no automatic renewal. Where an ongoing need is proven, a separate monthly service can be discussed.
Start with a free review
What happens when your customers go quiet?
Book a free 15–20 minute Revenue Leak Review. We will ask how follow-up currently works, identify whether there is a genuine gap and explain the next step only where the sprint appears worthwhile.
Emailhello@northrevenuedesk.co.uk
BaseNewcastle upon Tyne
CoverageYork, Leeds and remotely across the UK
No payment is taken through this website. Any paid engagement is agreed in writing first.